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// SUPPORT FAQ
Frequently Asked Support Questions
Our WhatsApp live support team responds in less than 2 minutes on average, 24 hours a day, 7 days a week.
Buffering is usually caused by ISP throttling or DNS issues. Contact our WhatsApp support team immediately — we will provide custom anti-buffer DNS settings or alternative port configurations.
Yes! Our engineers will guide you step-by-step through installing and configuring TiviMate, IPTV Smarters Pro, or IBO Player on any device.
You can renew your pass anytime via our Pricing page or by messaging support on WhatsApp. Your playlist link remain unchanged upon renewal.
No VPN is required under normal conditions thanks to our Anti-Freeze 4.0 load balancing. However, if your ISP blocks IPTV traffic, our support team can recommend high-speed streaming VPNs.
All activation credentials are sent instantly to your email inbox within 3 minutes of purchase or trial request.